Conflict is bad and should be avoided at all costs This is a common belief and the statement is open to the challenge of stating the obvious. We see conflict as a negative and associate the word with causing harm to other people. This blog post argues that some conflict may be needed to stimulate fresh …
What Holds You Back in Your Business? Do you spend too much time dealing with the Urgent and not enough time devoted to the Important? Do you feel overwhelmed by too many competing demands on your time? Do you fall into the trap of micro-managing your staff? This mind map shows some ways of overcoming …
Is your brand strategy built on a solid foundation? How confident are you that you have a sound brand strategy? This blog post will give you some tips to help you develop a clear brief for your brand strategy. Would you build a house without first securing title to the land and making sure you …
The mind map and video show you a simple and effective way of defining your strategic intent. The "Art of Action" by Stephen Bungay stresses the importance of making your strategic intent clear and simple. Intent is what you want to achieve and the reasons why. You should limit you strategic intent to defining and …
Applying Leadership Lessons from Dancing Guy Watch the three-minute video that shows how the "first follower" turns the "lone nut" into a leader. This is far more than an entertaining video. It contains some powerful lessons for hi-tech companies trying to introduce a new technology. Note the importance of the first follower. This prompts some …
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Accredited Mindshop Facilitator
Business to Markets Ltd
Conflict is bad and should be avoided at all costs
This is a common belief and the statement is open to the challenge of stating the obvious. We see conflict as a negative and associate the word with causing harm to other people. This blog post argues that some conflict may be needed to stimulate fresh ideas that in turn lead to better outcomes. You need to be able to encourage some conflict without being an A-Hole!
The more we try and steer clear of conflict, the greater the risk of remaining within our comfort zone. There are two main concepts at play here.
Innovation comes from creativity and thinking differently. Edward de Bono has written many books on the topic of "Serious Creativity" and he stresses that creativity is not a linear process.
Differing views are needed to bring fresh insights and this can provoke disagreement, even conflict.
Some People Love An Argument
Let's indulge in some nostalgia with Monty Python's The Flying Circus and the Argument Clinic.
The essence of this sketch can be summarised by the following interchange between Michael Palin and John Cleese:
"An argument is a collective series of statements to establish a definite proposition.”
"No it isn't"
Avoiding Conflict Can Result in Bad Decisions
This is the main theme of Margaret Heffernan's book "Beyond Measure: the Big Impact of Small Changes".
"People think collaboration is this very soft, jolly interchange, and the truth is that for collaboration to work candour is essential. And if you’re really candid with people it is going to provoke disagreement. But that is how you’re going to take an okay idea and make it better.”
Listen to the interview with Wallace Chapman on Radio New Zealand National in June 2015.
Do You Prefer Honesty To Politeness?
This is a serious question and in this context the choice is not between being honest or dishonest. Some cultures are more comfortable being honest, whereas others rate politeness as being more important. Let me explain this with an excerpt from my blog post:“Yes, no or maybe”. The diplomat and the lady.
“The Dutch are too honest to be polite and the New Zealanders are too polite to be honest.”
There is clearly a need to strike the right balance between being candid and not causing offence.
Some people can be very unpleasant and you do need to deal firmly with employees who behave badly towards their colleagues.
Is Your Co-Worker Actually an A-Hole?
Read the following flowchart from HubSpot, which is a useful resource. I challenge HubSpot on their research. According to Professor Nunberg, the first use of the A-Hole as a pejorative expression was in World War II, when US soldiers began using the term to describe their commanding officers, starting with General George S Patton.
The combined form arsehole is first attested from 1500 in its literal use to refer to the anus. The metaphorical use of the word to refer to the worst place in a region (e.g., "the arsehole of the world"), is first attested in print in 1865; the use to refer to a contemptible person is first attested in 1933. Refer to Wikipedia.
The British spelling is arsehole and this has been softened by the Americans who refer to asshole. This expression is not confined to English and the use of Arschloch is common term of abuse in German. Whatever the spelling, the meaning is the same: someone whose behaviour is unpleasant and obnoxious.
This Graphic is from Blog.HubSpot.com.
I leave it to you to interpret and adapt the terms in the flowchart to suit your own culture and preferences.
What Lessons Can We Learn about Conflict?
Many people have an aversion to conflict.
The greater your reluctance to engage in lively debate, the greater the risk of making bad decisions.
While there may be a need to encourage disagreement, you do need to be careful that this does not lead to conflict.
Challenge the idea, rather than attack the person.
Anyone who behaves in a way that even gets close to being an areole needs to be taken aside and spoken to firmly. This behaviour may not be intentional and the person may not be aware of the impact on co-workers.
Do you have too much conflict or not enough?
Contact me if you are having problems managing conflict.
Accredited Mindshop Facilitator
Business to Markets Ltd
Do you spend too much time dealing with the Urgent and not enough time devoted to the Important?
Do you feel overwhelmed by too many competing demands on your time?
Do you fall into the trap of micro-managing your staff?
This mind map shows some ways of overcoming these problems.
Let's look at each of the three tips that should help you deal with these problems.
Focus on Micro Tasks Large tasks tend to be complex and overwhelming. By breaking a large task into a series of smaller tasks, these tasks become simpler and clearer. It is also far easier to track your progress. Reporting that 5 tasks out of 10 have been completed is precise and can be verified. Claiming that your large task is 50% complete could be wishful thinking and is hard to verify. It is also far easier to delegate a discrete task.
Shift to Just-in-Time Learning
Which courses did you attend last year or the year before? How much of the learning are you applying now? Just-in-Time Learning is an effective way of learning what you need to know to solve a particular problem today, or at least this week. You encounter a problem or recognise you need to raise your skill level to tackle the problem better or faster. With Just-in-Time Learning, you learn this new skill right away and apply the learning while it is still fresh in your mind. Applying the learning tests your understanding and gives you the confidence to use it again.
Capture and Track Your Strategies and Actions Online Having information stored in different places and using different formats such as email, electronic documents and paper files should belong to the past. There is a wide choice of Cloud programmes and some are free or offered at a low monthly subscription. Capturing information online also makes it far easier to collaborate and many programmes allow you to share information with the people you select. This means you can keep some of the online information private, but you can access it from any mobile device.
Mindshop Online Combines All Three In One Package
120+ Mindshop Tools at your fingertips
Chose from a number of online training courses
Post as many strategies, actions, questions and private files as you like
Join the discussion forum with other Mindshop Users around the world
Be challenged with confidential online coaching from an experienced Mindshop coach
Watch the Video to Learn More about Mindshop Online
Mindshop Online Coaching Packages
There are three standard packages and the prices are per person per month in US Dollars. Click on an Enquire Nowbutton to get more information and start your journey towards business success. [ahm-pricing-table id=3145 template=rtd-gray]
Which package is right for you? There are three main factors you should take into account:
The size and complexity of the issues that you want to address.
The impact these issues have on your business.
The level of effort needed to resolve them.
You should also consider both the benefits of resolving these issues and the consequences of not taking action.
Contact us to arrange a confidential discussion by phone or Skype. The purpose is to learn more about the issues you are facing and how Mindshop Online could best help you. Be prepared for some probing questions. If you want better answers, you need better questions.
Accredited Mindshop Facilitator
Business to Markets Ltd