1. When did you last complete a competitor analysis?
Almost all business owners / managers are aware of their direct competitors, but when was the last time you actually completed a formal analysis by way of a ‘competitor analysis’? This should be at least an annual process to help pin-point key opportunities for improvement. To complete a competitor analysis:
- List 4-5 insights / key success factors down the left hand side of your page then weight them out of 100
- List your business now in a column along the top followed by a further 3-4 competitors
- Now score your business 50% of the weighting as a benchmark and then score each competitor against the various insights / key success factors
The key question to ask at the end of this quick exercise is, “What is the biggest area you could focus on to lift your score and thus improve your ability to beat your competitors?” For more information on this tool please watch this short video: Competitor Analysis
2. Focus on your early adopters
When planning a new innovation, project or roll-out of a new strategy businesses will often announce the change to all team members or customers at the same time. This can typically lead to the ‘laggards’ or those not as open to change pushing back regardless of the positive impact the suggested change will achieve. This in turn reduces the potential success of the new initiative. A more effective approach to boost the potential of success in rolling out a new project or strategy is to introduce it to the early adopters in the team or within the customer base to get their buy-in first and resolve any issues. Early Adopters are happy to give constructive feedback and embrace new ideas. You will then be in a far stronger position to approach the entire team and you wil increase your potential for success.
3. Under-promise, Over-deliver
Whether you are setting time-frames for growing into a new market segment, setting budgets for next year or just responding to a sales call its critical to ‘under-promise’ and ‘over-deliver’ in the time frames, figures or parameters being suggested. As this is far from the norm in the current high-paced business environment having this as a fundamental ‘theme’ will greatly help with higher customer satisfaction and keeping stakeholders satisfied.
You are most welcome to share this post, but please do commit to acting on at least one of these ideas.
Accredited Mindshop Facilitator
Business to Markets Ltd